Nqabara Eco River Lodge, home

Booking terms

These terms apply to every stay at Nqabara Eco River Lodge, whether you book online, by email or by phone.

Last updated 15 October 2026

Rates

  • Rates are in South African rand, per person per night, sharing. Current prices, minimum stays and minimum guest numbers are on the rates page.
  • Children under 2 stay free. Children aged 2 to 10 pay 50% of the adult rate.
  • A cleaning fee is added to each stay: R400 for a cottage, R600 for the Fish Eagle main house.
  • A community levy of R250 per vehicle is added to your invoice.
  • Once your booking is confirmed, its price won't change, even if our rates go up before you arrive.

Deposit and payment

  • Your booking is confirmed once we receive a deposit of [50%] of the total. Please pay it within [7 days] of booking, or we may release the dates.
  • The balance is due [30 days] before you arrive. Bookings made closer to arrival are paid in full when booked.
  • We accept [EFT and card payments through NightsBridge]. Use your booking reference when paying by EFT.
  • Extras at the lodge, such as activities, firewood and laundry, are paid [before you leave].

Cancellations and changes

  • Cancel [more than 30 days] before arrival and we'll refund your deposit, less [an admin fee of R250].
  • Cancel [between 14 and 30 days] before arrival and we'll keep [the deposit].
  • Cancel [less than 14 days] before arrival, or don't arrive, and the full amount is payable.
  • There's no refund for leaving early or arriving late.
  • If you need to change your dates, ask us. We'll move your booking at no charge if there's space.
  • If we have to cancel because of flooding, impassable roads or an emergency at the lodge, you can choose new dates or a full refund.
  • We recommend travel insurance that covers cancellation.

Arrival and departure

  • Check-in is from 2pm and check-out is by 10am.
  • Please let us know your expected arrival time, so someone is there to meet you.
  • Only the number of guests on your booking may stay overnight. The cottages sleep 4 each and the Fish Eagle main house sleeps 10.
  • Pets: [allowed / not allowed / by arrangement].

Living off the grid

  • The lodge runs entirely on solar power. Appliances with a heating element, such as hair dryers, kettles and heaters, can't be used.
  • The lodge is self-catering. Bring your own food, drinking water and the other items listed on the rates page.
  • Please leave the cottages as you found them. Damage or missing items beyond normal wear will be charged to the person who made the booking.

Activities and safety

  • Swimming, canoeing, paddle-boarding, boating, fishing and walking on the beach and in the forest are at your own risk. The rivers have tides and currents, and the sea along the Wild Coast can be rough.
  • Children must be supervised by an adult near the water at all times.
  • Anglers need a valid recreational fishing permit, available from the Post Office, and must keep to the legal size and bag limits. Dwesa-Cwebe, next to the lodge, is a marine protected area with its own fishing restrictions.
  • Ticks are common in the grass and forest. Use repellent and check yourself after walks.
  • Lodge equipment such as canoes, boats and fishing rods must be returned in the condition you received it.

Our responsibility

We take care to keep the lodge and its equipment safe. We aren't responsible for injury, loss or damage to you or your belongings during your stay, unless it's caused by our negligence. Please keep valuables with you or locked away.

Your information

How we handle the details you give us when you book is explained in our privacy policy.

Questions

Ask Tim Hammond on +27 (0)82 320 9320 or tim@nqabara.co.za before you book.